I put alot of time and care into everything about Burn Black, as coming from a customer service background I know it's more than important to treat people as you wish to be treated, and I want to be treated like a queen! Hehe.
If you recieve your purchase and love it - excellent! Please tell your mother, brother, grandmother and the dog. I'd really appreciate it and thank you for your custom. Send me some feedback at firstname.lastname@example.org, or even a picture of you wearing your purchase. I'd love to see them and will soon be adding a customer gallery to my facebook, so vogue it!
If you are unhappy, I'm really sorry to hear that, genuinely. Please get in touch so we can sort this out ASAP. I'm a reasonable person and want to help you, so please be reasonable in return and we will rectify the situation. Unfortunately due to hygiene reasons I will not accept earrings back as is standard in every jewellery shop.
I think that is all you need to know! Overall, if you have any problems/queries/feedback.. Get in touch and I will reply to you ASAP.
Thanks, Hels x